British travelers have struggled to board flights after the NHS COVID pass became unavailable.
Users trying to access proof of their vaccination status via the NHS app and website found the service unavailable on Thursday.
“We regret that the NHS COVID Passport is currently unavailable. Currently there is no alternative route to access this information via the NHS app or online,” an error message said.
“If you have already downloaded the information, your access should not be affected.”
On social media, several travelers said they had been unable to check in at airports because they were unable to prove their vaccination status.
The requirement for people to show the NHS COVID passes to visit indoor and outdoor events and venues in the UK were scrapped earlier this year.
But it is still used as a way for people to show their vaccination status when traveling abroad to certain countries, such as Spain.
“I have a flight at 6:00”
Jon May is due to fly to Valencia from Bristol at 6am on Friday for a work conference – but when he tried to download his proof of vaccination he found it was down.
The 32-year-old said: “I’ve had all three shocks and I went to the NHS app… and it said ‘service unavailable’. I thought: ‘what do you mean, the service is not available?’ I” have a flight at 6:00.”
May, who works in marketing, said he has no other documentation to prove he has been vaccinated and is nervous he will be arrested at the Spanish border.
“If it doesn’t work, I hope they just go with it … I’ve had all my vaccinations, I just can’t get the certification,” he said
“If they said it will be back up in six hours, or 12 hours, that would be fine – but I just don’t know what’s going on… I can come to Spain and be deported from Spain and that would be really embarrassing.”
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Fi Bartlett, from Bournemouth, is due to travel to Malaga on Saturday but was unable to complete online check-in for the flight without proof of vaccination.
The 24-year-old said: “We might be fine… if it’s still down I’m not sure what we’re going to do – probably turn up to the airport with the vaccination slip we got when we got stung and hope for the best .”
NHS Digital said it was aware of the issues and was “urgently” investigating the matter, adding that it would “provide an update as soon as possible”.
“We apologize for any inconvenience this may cause and appreciate your patience while we work to resolve it,” it said on Twitter.