Hundreds of families without water after taps run dry

Hundreds of families without water after taps run dry

Hundreds of families were stuck in queues for bottled water

Families were left sweating and queuing for water after waking up to little or no water pressure (Image: Trinity Mirror)

Hundreds of parched families swelled in snaking queues for bottled water after “technical problems” at Britain’s leakiest water company left their taps running dry.

Parts of homes in Surrey woke up to 33°C dry conditions and little or no water pressure after a fault at Thames Water’s Netley Mill Water Treatment Works.

Frustrated families were left sweating in snaking queues for bottled water at the Cranleigh Village Way car park from the first time this morning.

Retired Chelsea and England left-back Graeme Le Saux was among fuming residents who said supplies were already empty when he arrived.

Thames Water is already facing fury from its 15 million customers for repeatedly threatening hose bans amid Britain’s second heatwave despite failing to stop millions of liters of water leaking from its pipes.

Le Saux, 53, who lives in the Cranleigh area, hit out at Jeremy Hunt after the MP for South West Surrey shared a picture of himself in a Thames Water uniform and confirmed there were problems with the “equipment”.

The ex-footballer wrote: “Another PR stunt Jeremy. It’s all about you, right? While people suffer, you gladly support mismanaged vital infrastructure.

“There is no bottled water at the pick-up points, they have already run out. But hey, great job for you to send out a pointless tweet!’

Supermarket shelves are being stripped of bottled water after warnings about panic buying

Shelves at Tesco Superstore in Ledbury, Herefordshire, stripped of bottled water after pleas not to panic buy amid drought (Image: Marcin Nowack / London News Pictures)

Postcodes affected were GU5, GU6, RH4, RH5 and RH12, which includes Cranleigh and Dorking, where Thames Water says a second bottled water station has opened.

Councilor Liz Townsend wrote: “I’m so angry to see lots of elderly people looking stressed and worried without water queuing in the heat this morning to only get 2x2L bottles because there wasn’t enough and were told they had to come out again later to get more!’

Another resident added: “Drop off at Cranleigh for such a small amount of water for families who can’t flush toilets/a simple wash is nowhere near enough, surrounding villages also need drop off points.

“This is completely unacceptable, especially considering the constant water leaks we’ve had.”

Thames Water said in a statement: ‘Our specialist engineers are on site and working hard to fix the problem as quickly as possible.

Hundreds of families were stuck in queues for bottled water

Not many residents were as smiling as the woman in the dress as they waited for bottles (Image: Martin Bamford / SurreyLive)

“We have been using tankers to pump water into the local supply network to help improve the situation. We are opening bottled water stations this morning for those who need temporary supplies. We will confirm locations and opening times here as soon as possible.

“We know how worrying and disruptive it is to be without water, especially in this hot weather. Thank you for your continued patience as we work to get supplies back to normal. We will post updates here when we have more information.’

A drought has been declared across parts of England after the National Drought Group met to discuss Britain’s second heatwave of the summer, which is expected to end on Sunday with thunder, downpours and the possibility of flooding.

Recent analysis of Companies House records by the Liberal Democrats showed that executives at England’s water and sewerage firms earned £48m in 2020 and 2021, including £27.6m in bonuses, benefits and incentives.

Thames Water boss Sarah Bentley, who last year earned around £1.25m in pay and bonuses, has told Londoners they can save water by taking shorter showers.

There is growing fury that other water company bosses are being handed huge bonuses despite the companies leaking millions of liters of water a day.

Thames Water is the biggest culprit, with its creaking infrastructure leaking more than 635 million liters of water a day – enough to fill 254 Olympic-sized swimming pools – which could be used to ease the pressure on households amid Britain’s record heatwaves and looming monsoon. ban for several million households.

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